FREQUENTLY ASKED QUESTIONS

+ What custom products do you offer?

Our most popular custom products are our custom stationery sets and watercolor home portraits. We also offer prints, spot calligraphy, and and invitations for celebrations! Learn more about what we offer.

+ How long do custom orders take?

Timelines depend on the scope of your requested project(s). For our most requested projects currently:

• Custom stationery sets will take up to 3 weeks to design and ship.
• Watercolor home + venue portraits will take up to 4-6 weeks to paint and ship.

+ Where do you ship to?

For shop orders, we currently only offer shipping within the U.S. Please contact us about international shipping for custom products.

+ When can I expect to receive my order?

For shop orders, we do our best to fulfill and ship orders within 3-4 business days. With USPS Ground Advantage shipping, the delivery date will depend on your location. You will receive a tracking number with an estimated delivery date. If you would like to guarantee and/or expedite your delivery date, please select the "Priority Shipping" option.

Custom commissioned work (e.g., stationery sets) can take up to 3-4 weeks to ship.

+ How much is shipping?

We currently use USPS (Ground Advantage or Priority Mail) to ship our products. Shipping cost is determined by the weight of your order.

As we expand our shop, we hope to add more shipping options, including international shipping! If you are located outside of the U.S. and are interested in our products, please send us an email for a custom quote.

+ Do you offer local pick-ups?

Yes! We are based in Gaithersburg, MD and offer local pick-up in the surrounding DC/MD/VA area. At checkout, please select the local pick-up option. You'll receive an email from us to schedule a pick-up date and time.

+ Do you offer returns or exchanges?

We currently do not accept returns or exchanges.

+ My order is incorrect or damaged. Can I get a replacement?

Please contact us with photo documentation of the damaged or incorrect item within 10 days of receiving your order. In most cases, we will send a replacement as soon as possible. Damaged custom orders will be managed on a case-by-case basis.

+ How do we book you as our calligrapher for our upcoming wedding?

We would love to work with you! Please email hello@peachandpaperie with a description of what services you're inquiring about. We'll be in touch in 1-3 business days to follow up.

+ How far in advance do I need to book wedding calligraphy services?

For envelope addressing and escort or name cards, we recommend booking no later than 4 weeks prior to your mail date/wedding date. Larger quantities (125+) will require more lead time.

+ Do you teach calligraphy classes?

Yes! We can teach beginner modern calligraphy for corporate or private events. Please email hello@peachandpaperie.com for more information and pricing.